fleet services and management

As it pertains to choosing between changing the oil for individuals driving their personal SUVs or for fleet delivery vehicle managers one has to consider enough time, not just the quantity of money charged per vehicle. It may be enticing to improve the oil for V-8 SUV owners at $45.00 a place, as opposed to deal with the cutthroat competition of bidding on fleet oil change services, but you've to keep in mind one thing; "The Money Is In the Time and Process, Not the Unit Charge Rate," so, let's talk transportation servicestransportation services.

You see, not long ago, I was reminded of the significance of production in the services business, when I was asked by a start-up entrepreneur of on-site auto maintenance. He asked point blank; "Just how many oil changes can be completed by a decent crew (I am assuming 2 individuals to a crew/truck) in a 8 hour day making use of your trucks and methods?"

Okay, here is my experience; with full production - Six Sigma style - vehicles in a row (fleets) the solution is 100s with a crew of three. Personal cars, various different, you need very competent auto mechanics with experience 5-6 hourly with 2 people maximum. Needless to say, there is more to the story, in fact his next question was even blunter and I must say right on target too; "Do the trucks you use focus on one vehicle at any given time or multiple at the same time?"

When doing fleets you use an assembly line methodology, so first, you begin the motors on five vehicles, however, you pop the hoods on 15 in the row. After 8-minutes, you turn off the very first five, start the second five, drain the very first five drain plugs, you receive the idea. Or, you use evacuation systems. It's a procedure, the money is in the "time" not the job or cost per unit. Travel time is job time incidentally, including chasing parts, filters - especially when you're paying automotive technicians to fetch oil filters, fuel filters, and such fleet services and managementfleet services and management.

Indeed, I've always instructed our crews on the need to honor the thought of JIT - just with time inventory, that is to state have the supplier, NAPA Auto Parts for instance, deliver the filters needed seriously to the job site, why pay to stock the filters, inventory them, transport them, when these auto part companies deliver and can do anything to earn your company? If you are going to run a car business whether you are working with private owners of SUVs or those in charge of large fleets of vehicles, you then need to perform it with production in mind. Please think over all this and think on it.

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